Home improvement scams top Tennessee’s 2021 list of consumer complaints

KNOXVILLE, Tenn. (WATE) — The Buyer Affairs Division of the Tennessee Attorney General’s Office suggests residence improvement ripoffs topped the record of problems manufactured to the condition in 2021.

Prevalent complaints provided incomplete perform immediately after receiving payment.

For example, Jim Lance shared with WATE how he paid out for quite a few improvements to be made on his lakeside residence in Jefferson County, but the perform was never ever concluded by the original house improvement contractor employed.

“This was intended to be our forever property,” Lance said in December. “We experienced carried out considerable investigation. Created a number of journeys to the space.”

In Grainger County, rats in John Kehn and Trista Vidales’ rental residence designed a wellbeing hazard past March.

“Rats. There are lifeless rats all over the place,” Kehn explained. “Here is a single proper here. You can come more than listed here, this is plastic, up there. You can see the feces all the rat poop. This would have fallen down if I experienced not set plastic in this article.

“They’re living in our walls, in our basement. They are tearing the insulation out of my walls,” Vidales explained.

In 2021, the Tennessee Division of Buyer Affairs acquired 5,561 problems – a 37% enhance – in contrast to 2020 when 4,053 complaints were reviewed. The major criticism category incorporated home improvements, household repairs, and dwelling warranty difficulties with 787 issues being filed.

The top three classes saw the optimum 12 months-over-12 months increases with residence enhancement ripoffs growing by 58%, landlord/tenant problems expanding by 61%, and wellness companies and item problems increasing by 63%.

At No. 4 on the list is personal and qualified services like hairstylists, therapeutic massage therapists and photographers. The condition claims prevalent problems incorporated the high-quality of company, fees for companies not been given, and problems redeeming reward certificates.

Rounding out the leading 5 was utilized motor vehicle profits and advertising which incorporated troubles with refunds and returns. A lot of issues were being about troubles with refunds and returns. In addition, for the initial time, imposter ripoffs cracked the leading ten Purchaser Affairs checklist of problems.

Problems can be designed to the state online at tn.gov/attorneygeneral.